Returns & Refund Policy
At Apex Research Systems, we aim to provide high-quality products and reliable customer service. Please read our policy carefully before placing an order.
Research Use Only
All products sold on this website are supplied strictly for laboratory research purposes only.
They are not intended for human or veterinary use and are not sold as medicines, medical devices, or healthcare products.
Returns & Cancellations
Due to the nature of our products, we do not accept returns or exchanges once an order has been dispatched.
Orders cannot be cancelled once payment has been received and processed, as items are prepared and shipped promptly.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with clear photographs and details of the issue.
Where an issue is verified, we may offer a replacement or refund where appropriate.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with clear photographs and details of the issue.
Where an issue is verified, we may offer a replacement or refund where appropriate.
Lost or Delayed Shipments
We are not responsible for delays caused by postal or courier services once an order has been dispatched.
If your order is lost in transit, please contact us and we will assist in tracking the shipment. Where appropriate, a replacement may be offered.
Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights relating to faulty or incorrectly described goods.
Contact Us
If you have any questions regarding this policy, please contact us at: